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Confirmation Code / SIM Card ICCID If you've lost your code, contact our customer support team for assistance. If you have a SIM card that you purchased from a retail location or one that was sent to you by mail, and you do not have a confirmation code, enter your SIM card's ICCID number instead.

Device MEID/IMEI To locate your device's MEID/IMEI, please follow these steps: Open the dialer on your device. Dial *#06# on your keypad. Your MEID/IMEI number will be displayed on the screen. If you have more than one, use the IMEI number associated with the SIM card section you chose on your dual SIM phone. If your device doesn't have a dialer or is not a phone, you can typically find the MEID/IMEI on the original packaging or on the device itself (usually under the battery or on a label on the back or inside the SIM card tray).